Teri Lingerie FAQ

Shipping & Returns

Do you offer free shipping?

Yes! We offer free shipping on all U.S. orders over $70. Orders under $70 ship via USPS Ground Advantage unless another option is selected at checkout.

International orders ship via DHL and all duties and taxes are included.

How long will it take to receive my order?

Standard U.S. shipping typically takes 3–5 business days. West Coast shipments often arrive sooner.

International shipping varies by DHL method. You’ll receive a tracking email as soon as your order ships.

What is your return policy?

We accept returns within 30 days of purchase. Items must be unworn, unwashed, and with tags attached.

A $7 flat return fee applies for U.S. return labels. International customers must provide their own return shipping.

How do I exchange an item?

Please return the original item and place a new order for the size or style you’d like instead.

Sizing & Fit

How does Teri Lingerie sizing compare to other brands?

Every brand sizes differently. Check our size chart for the most accurate fit.

Remember: panty size does not equal pant size, the same way that shoe size does 

How do the Teri Plain Jane nylon panties compare to Vanity Fair nylon panties?

Most customers find that Plain Jane runs smaller than Vanity Fair. Many people size up one or two sizes. Always check our size chart.

How does the Betsy compare to the Vanity Fair Lollipop?

The Betsy fits just like the discontinued Vanity Fair Lollipop — no need to size up or down.

Note: 100% cotton can shrink if washed or dried on high heat.

Orders & Customer Support

Can I change or cancel my order?

If you email tlc@terilingerie.com right away, we’ll do our best to update or cancel before it ships.

What if I received the wrong item or a damaged item?

Email tlc@terilingerie.com and we’ll fix it immediately.

Do you offer discounts or promotions?

Yes! Sign up for our email list to receive exclusive offers, new arrivals, and sale alerts.

Products & Materials

What’s your most popular style?

Our best seller is the Plain Jane nylon panty (style 331) — known for comfort, softness, and reliability.

Where are your products made?

Designed by our in-house U.S.-based design team and produced with certified partners in India, Bangladesh, and China.

Certifications include BSCI, Oeko-Tex, GOTS, and GRS.

What materials do you use?

We use soft, durable fabrics chosen for comfort and longevity. Full fabric details are listed on each product page.

How should I wash my Teri undergarments?

Always follow the garment’s care label. 

Will my 100% cotton items shrink?

Potentially — cotton can shrink if washed or dried on high heat. Our cotton is not chemically pre-shrunk, making it a more natural, skin-friendly choice, but this means it may shrink if not cared for properly. For best results, wash in cold water and line dry.

Why Teri Lingerie

Why should I buy from Teri Lingerie?

Teri Lingerie has nearly 50 years of expertise. We’ve produced high-quality undergarments for major brands — so you may have worn our undies already, just under a different name!

We chose to elevate our own brand to bring those same beloved designs directly to you at more affordable prices.

What does it mean to be WBENC-Certified?

WBENC Certification verifies that a business is at least 51% woman-owned, operated, and controlled. It requires extensive documentation and a site visit.

It’s the gold standard for women-owned certification and is recognized by Fortune 500 companies and government agencies.